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Case Studies

Transforming Healthcare Connectivity & Enhancing the Patient Experience:

Southwest Medical Imaging’s Success Story with Medicom

Southwest Medical Imaging (SMIL) is a premier physician-owned radiology practice in the Southwest US, led by 50+ experienced radiologists. With 17 facilities, including 12 imaging centers, it serves six major hospitals, earning a national top-tier reputation over four decades.

In a referral-driven market, our focus is on enhancing the patient experience and prioritizing positive outcomes, and Medicom’s Automated Federated Search helps propel that mission forward. They are the only vendor on the market offering this, and it is integral to our operational, administrative, and clinical success.​​

PREVIOUS IMAGE EXCHANGE CHALLENGES

Before Medicom Connect ImageX, SMIL struggled to share studies and imaging with external parties due to:

  • Burning CDs and DVDs
  • VPN disruptions from vendor compatibility
  • Manual workflows consuming time and resources
  • Scheduling delays impacting new patient intake

SOLUTIONS & RESULTS

In 2018, SMIL upgraded their image sharing by implementing Medicom ImageX, enabling direct exchange of studies with external parties, erasing the need for VPN, and modernizing their processes through a consolidated, user-friendly platform – eliminating outdated workflows for substantial savings.


PATH TO SUCCESS

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TOTAL EXAMS EXCHANGED
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GROWTH IN EXCHANGES SINCE INCEPTION
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CONNECTIONS IN NETWORK

CREATING VALUE THROUGH TECHNOLOGY ADOPTION

From Manual Workflow to Automated Federated Search

Medicom’s Federated Search reduces costs for SMIL and participants by streamlining scheduling and case study retrieval, boosting operational efficiency. Radiologists benefited from fewer report addendums, enhancing clinical efficiency. These enhancements boosted patient retention and referrals for SMIL without hiring more staff.

Optimizing the Patient Experience From End to End

SMIL’s use of automation promotes a proactive, tech-driven culture that enhances patient experiences. Managing the entire patient journey led SMIL to excel in patient satisfaction and outcomes, becoming a premier radiology practice.

Download the Full Report

Medicom + Southwest Medical Imaging Case Study