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Gartner® Report

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Predicts 2024: Healthcare Delivery, AI’s Proving Grounds

"Healthcare providers are actively evaluating AI technologies and use cases. The potential is metamorphic and will help reduce clinician burnout, improve patient experiences and democratize data. Provider CIOs should use these predictions to prepare for the impact of AI on care delivery."

Key Findings:

  • “Industry pressures, including staff shortages, capacity management issues and aging populations are pressing healthcare delivery organization (HDO) CIOs to look for innovative technology solutions to augment human capacity that can address current shortcomings.
  • AI-based healthcare delivery technologies that have been maturing slowly over several decades are approaching an inflection point driven by higher volumes of available high-quality data and advancing computational techniques.
  • Healthcare providers are employing various approaches to deploy AI-enabled tools and solutions. This includes investing in best-of-breed solutions, developing AI capabilities in-house and partnering with third-party service providers and platform vendors.”

Strategic Planning Assumptions

“By 2027, clinicians will have reduced the time spent on clinical documentation tasks by 50% through the use of generative AI technologies integrated into the EHR, improving clinician and patient experience.


By 2027, 60% of healthcare provider AI-enabled workflow automation will mitigate staffing shortages and clinician burnout versus patient engagement.


By 2027, the average daily amount of data collected from inpatient rooms will exceed that of the average ICU bed today.”

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Strategic Planning Assumptions

“By 2027, clinicians will have reduced the time spent on clinical documentation tasks by 50% through the use of generative AI technologies integrated into the EHR, improving clinician and patient experience.

By 2027, 60% of healthcare provider AI-enabled workflow automation will mitigate staffing shortages and clinician burnout versus patient engagement.

By 2027, the average daily amount of data collected from inpatient rooms will exceed that of the average ICU bed today.”

Gartner® Predicts 2024: Healthcare Delivery, AI’s Proving Grounds, By Gregg Pessin, Sharon Hakkennes, Barry Runyon, December 6, 2023

GARTNER® is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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