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Quick Answer: What Healthcare Provider CIOs Need to Know About LLM Applications Such as ChatGPT

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What Healthcare Provider CIOs Need to Know About LLM Applications Such as ChatGPT

"ChatGPT has created significant interest in the potential of large language models to improve healthcare efficiency, experience and outcomes. CIOs must separate the hype from the reality by learning the potential use cases, limitations and risks associated with deployment of this technology."

What should healthcare provider CIOs know about LLM applications such as ChatGPT?

  • “ChatGPT is a chatbot and generative language tool built on top of OpenAI’s multidomain GPT family of large language models (LLMs). It enables interaction with the model via a conversational user interface.
  • The potential value of LLMs will be realized across multiple healthcare use cases spanning patient care, research and workflow optimization (clinical and nonclinical).
  • As an emerging technology, significant limitations and risks exist and must be managed as a component of deploying any application of LLM technology. These include ensuring privacy of protected health information (PHI), ensuring clinical accuracy by controlling for bias and errors in model outputs and addressing issues related to lack of explainability and recency of data.
  • Healthcare technology vendors and providers have already begun experimenting with GPT-3 and the ChatGPT-3 application across multiple use cases including clinician administrative tasks, development of synthetic data for research, clinical care delivery and disease identification.”

Illuminating the Future Use of LLMs in Healthcare

“In healthcare, we predict the future use of applications leveraging non-domain-specific LLMs such as ChatGPT will be primarily focused on improving efficiency of administrative workflows, such as composing letters. The full value of these technologies will be realized via dedicated solutions using custom LLMs with domain-specific training enabling tasks such as summarizing information in the EHR, patient triage and care navigation. Broad-scale adoption will be limited until appropriate privacy and security standards and controls have been implemented and successful integration into clinical workflows is achieved.”

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Illuminating the Future Use of LLMs in Healthcare

“In healthcare, we predict the future use of applications leveraging non-domain-specific LLMs such as ChatGPT will be primarily focused on improving efficiency of administrative workflows, such as composing letters. The full value of these technologies will be realized via dedicated solutions using custom LLMs with domain-specific training enabling tasks such as summarizing information in the EHR, patient triage and care navigation. Broad-scale adoption will be limited until appropriate privacy and security standards and controls have been implemented and successful integration into clinical workflows is achieved.”

Quick Answer: What Healthcare Provider CIOs Need to Know About LLM Applications Such as ChatGPT, By Sharon Hakkennes, March 27, 2023

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