Southwest Medical Imaging

Transforming Healthcare Connectivity & Enhancing the Patient Experience:

Southwest Medical Imaging’s Success Story with Medicom

Southwest Medical Imaging (SMIL) is a premier physician-owned radiology practice in the Southwest US, led by 50+ experienced radiologists. With 17 facilities, including 12 imaging centers, it serves six major hospitals, earning a national top-tier reputation over four decades.

"In a referral-driven market, our focus is on enhancing the patient experience and prioritizing positive outcomes, and Medicom’s Smart Search helps propel that mission forward. They are the only vendor on the market offering this, and it is integral to our operational, administrative, and clinical success."

Michael Douglas | SMIL CEO

Previous image exchange challenges

Before Medicom Connect ImageX, SMIL struggled to share studies and imaging with external parties due to:

• Burning CDs and DVDs
• VPN disruptions from vendor compatibility
• Manual workflows consuming time and resources
• Scheduling delays impacting new patient intake

Solutions & results

In 2018, SMIL upgraded their image sharing by implementing Medicom ImageX, enabling direct exchange of studies with external parties, erasing the need for VPN, and modernizing their processes through a consolidated, user-friendly platform – eliminating outdated workflows for substantial savings.

Path to success

• Modernize, simplify and consolidate image sharing workflows and solutions

• Leverage automation triggers to efficiently access patient priors

• Provide an excellent patient experience by connecting patients to their own health data

The Impact of a Positive Patient Experience From SMIL - Medicom is the sole vendor in the market offering a federated automation model that effectively lowers the operating expenses for all participating organizations involved in medical imaging exchange. The ability to seamlessly access and share medical imaging data among various providers contributes to improving the overall patient experience. Providing a great patient experience is crucial for patient retention and referrals; it is one of the most important factors in organizational growth and financial stability.

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