Imaging leadership is preparing a quarterly review and needs outside study volume by month. An exchange manager is deciding which partner connections deserve more attention and which have gone quiet. An IT lead sees a queue building and wants to know whether throughput has been slipping for weeks. For most teams, each answer sits in logs, vendor reports, and someone’s spreadsheet, so the reply starts with “Let me get back to you.”

Medicom’s Analytics & Insights replaces that scramble with self-service dashboards covering volume, partners, IT performance, and patient adoption. Role-based views give each team its own numbers, with nothing to install and no logs to pull.

Studies Arrive by Disc, Network, Portal, and Upload. Can You Count Them All?

Imaging moves between organizations constantly. A 2026 study in Academic Radiology reviewed the largest hospital in each U.S. state and found that 72% still routinely use CDs to transfer images. None had stopped using physical media entirely. With so many entry points, it's tough to keep count of what's coming in and where it's from.

Every Manual Report Pulls Focus From Patient Care

Manual reporting lands on teams that are already short-staffed. When staff spends an afternoon pulling numbers for a meeting, that's an afternoon away from patients, worklists, and the projects that keep the department running. Multiply that by every quarterly review, every budget request, and every "quick question" from leadership, and the hours add up fast.

‍IT Discovers Problems After Something Breaks

Imaging infrastructure tends to get attention when something goes wrong, but most slowdowns start small and quiet. Throughput dips, a connection gets sluggish, a queue builds. IT teams that watch trends over time can spot those patterns early, before a referring physician calls asking where a study went. 

Patients Open Reports More Than Twice as Often as Images

‍A 2024 study from NYU Langone Health reviewed 1,685,239 exams performed between July 2020 and June 2021. Patients viewed 54.1% of the reports and only 25.5% of the exam images. A gap like that can sit unnoticed without a view into your own numbers. If you can see that adoption is low at one location or for one tool, you know where to focus outreach and training.

‍The Metrics You Need, When You Need Them

Getting a clear view doesn't have to mean launching a new reporting project. The most useful setup answers routine questions on demand, so no one has to file a ticket or wait on a vendor. At a minimum, look for visibility into:

• Transfer & Study Volumes: Inbound and outbound exchange volume tracked over time.
• Partner Exchange Activity: Which organizations you exchange with most, where volume is climbing, and which connections are underused. 
• Outside Imaging Sources: Network-wide Smart Search activity that shows how much external imaging you're bringing in and which organizations it comes from. 
• Infrastructure Health: Throughput and performance for the systems that move your images, so IT can watch trends without digging through logs. 
• Patient Engagement Rates: How patients use the sharing and upload options, so you can tell which tools are working and which need a push.

Clear Numbers Pay Off for Patients, Providers, and the Enterprise

Role-based permissions let leadership, IT, and operations each see the views that fit their work, so every team gets its own numbers without waiting on anyone. Analytics & Insights lives in the Medicom Portal, with nothing to install and no report requests to file. Here’s what each group gets:

• Providers and IT: IT spots network bottlenecks before studies stall, while clinicians avoid delayed reads caused by missing prior exams.
• Enterprise: Imaging leadership can quantify outside imaging volume, partner activity, and staff impact, which gives budget requests and vendor reviews hard numbers to stand on. 
• Patients: When adoption gaps in sharing and upload tools show up early, they get fixed quickly, so patients spend less time tracking down discs and records between appointments. 

Imaging exchange happens around the clock. When it's time to show what your network is doing for your organization, the evidence should be a click away. To see what your own numbers could look like, schedule a quick walkthrough. ‍